Contact information

CONTACT INFORMATION

Public-facing brand:
Aluvia

Legal business name:
[LEGAL BUSINESS NAME]

Customer support email:
thealuvia.store@gmail.com

Returns:

Do not send returns without authorization. Contact thealuvia.store@gmail.com for return instructions and the correct approved return destination.

Phone:
[PHONE NUMBER]

Customer-support hours:
Monday through Friday
[8am ET] to [3pm ET]

We aim to respond to customer-service requests within 1–2 business days.

When contacting us about an order, include:

• Your name
• Order number
• Email used during checkout
• A short description of the issue
• Relevant photographs when reporting damage or an incorrect product

PRODUCT SAFETY CONCERNS

If you believe a dietary supplement caused a serious or unexpected reaction, stop using the product and seek appropriate medical assistance.

Report product-related concerns to:

thealuvia.store@gmail.com
551-202-6305

Include the product name, lot number, purchase date, and a description of the concern when available.